Hotel management software development - outsourcing company Boosty Labs

Hotel management software development

We are a hotel management software development company specializing also in blockchain outsource software development, outstaff development and tech consulting. For over five years we have been offering hospitality industry software development services. Boosty Labs is a world-class fintech and cloud engineering team with several years’ background of practice that combines consulting, strategy, design and engineering at scale. Mainly in hotel management software development, finance, real estate, distributed ledger and cloud technology.

Cooperate

The reasons for software development services in the hospitality industry

01.

Fierce competition in the hotel services market.

02.

Growth in construction costs and the need for the strictest economy of resources.

03.

The increasing complexity of the hotel technology used.

04.

A revolution in the sales process: sale of hotel services via the Internet.

01.

Fierce competition in the hotel services market.

02.

Growth in construction costs and the need for the strictest economy of resources.

03.

The increasing complexity of the hotel technology used.

04.

A revolution in the sales process: sale of hotel services via the Internet.

Software development services for the hospitality industry

Problems with booking a room

Solution: online booking module show guests the rooms, prices, services, convenient payment methods and lead in the right direction – to the reservation.

Effectiveness of online channel management

Solution: The single personal account for sales in channels sends the current prices and availability of rooms himself to the personal accounts of the online channels.

Poor hotel management efficiency

Solution: the online hotel management system operates the hotel wherever there is Internet; it simplifies and speeds up every stage of guest service: from creating a reservation to preparing documents.

Poor Inventory management in hotel restaurants

Thanks to the use of advanced technology for tracking stocks, staff can monitor all operations in the process of their implementation and, if necessary, take operational actions in the kitchen in the banquet hall or hotel room.

Benefits of hospitality industry software development services

Comprehensive control of all business processes of the establishment

Hotel automation system from Boosty Labs provides the following features: unified database for any number of hotels and buildings; settlements with counterparties and guests;loyalty system for customers (discount, gift cards); acceptance of various types of payment: cash, card, discount card; formation of tasks for cleaning premises, planning and control of work performance; integration of the system with the hotel website; ability to work using the web interface; integration with electronic locks, turnstiles, barriers; using an electronic key (key fob, card, bracelet).

Creation of a hotel website

Fast loading, convenient online booking, adaptability, multilingualism, smooth operation, control over sales.

Increase in revenue

CRM improves the quality of service for guests, and also gives the management an excellent control tool for the booking department, making its work completely transparent; all in all, it leads to increase in revenue.

Sync booking

Hotel software: convenient booking calendar; extended accounting; synchronization of booking with dozens of portals and travel agencies.

Digitalization trends in the hospitality industry

The hotel business is more and more likely than others to be involved in the digitalization process.

According to research, up to 75% of the hotel business can be automated (for comparison, in the media this figure can reach 51%). IT companies today are transforming from suppliers and contractors to partners. 

Hotel automation is associated with the use of the following digital technologies to improve the quality of customer service: 

1. Artificial intelligence

An example is the already implemented "smart" numbers (artificial intelligence, adjusts the lighting and temperature, and also turns on the client's favorite TV shows and treats them to drinks. Also in Japan, the use of robotic butlers is recognized as successful. Artificial intelligence recognizes several dozen languages. More in hotels, devices can be installed that track the location of customers' smartphones in order to explore the habits of customers and meet their needs at the time of their appearance by developing and submitting appropriate commands to service personnel.

2. The emergence of open programming interfaces (Application Programming Interface, API)

To ensure integration between the various technological systems used in hotels. The API provides an opportunity for one technological system of the hotel to automatically (that is, without the participation of hotel employees) interact with another technological system and gain access to its functionality.

3. Using augmented reality technology

To stimulate travel shopping (the effect of being in a hotel room, as well as demonstrating the environment and local services using a virtual reality headset). Also, virtual and augmented reality, including those with tactile sensations, can be implemented by digital concierges to provide recommendations to the client on various issues and types of recreation (for example, to provide the client with the opportunity to dive underwater with scuba diving using virtual and augmented reality technologies).

4. Using voice assistants

An example is the use (so far in test mode) of the voice assistant Alexa for Hospitality, which is currently being tested by the Marriott hotel chain. To implement the voice assistant, Echo smart speakers are used, which are located in each room. The voice assistant allows the client to receive all the necessary information about the hotel, order services from the room, find out information about various objects (for example, fitness centers, swimming pools near the hotel), as well as contact the concierge or reception. Also, the voice assistant can be configured to control smart technology: adjusting the air temperature, lighting, raising and lowering blinds, playing music and controlling TV.

5. Using courier drones

For the delivery of customer orders, autonomous suitcases, as well as robotic receptionists that will follow the customer and carry out his orders.

6. Using blockchain

To receive payment for services provided using "digital money". Also, blockchain identification of hotel customers can be performed

7. Using neural interfaces

For controlling various objects (for example, suitcases) with the power of thought, as well as for the participation of hotel customers in interactive games, the plot of which is controlled by the power of thought.

8. Use of biometrics and face recognition technologies

To identify and confirm the identity of the client.